Informed Consent: Patients will be informed about the nature of their treatment, possible risks, benefits, and alternatives before any procedure or treatment plan is initiated.
Respect and Dignity: Patients are entitled to be treated with respect and dignity by all staff members. Discrimination or harassment will not be tolerated.
Access to Records: Patients have the right to access their medical records and request copies.
Honesty and Accuracy: Patients should provide accurate and complete information about their health history, symptoms, and any medications they are taking.
Compliance: Patients are expected to follow the treatment plan prescribed by their healthcare provider and communicate any difficulties or concerns about the plan.
Appointment Scheduling and Cancellation
Appointments: Appointments can be scheduled via phone, online or through our patient portal. We recommend scheduling appointments in advance to ensure timely access to care.
Cancellation:Patients must provide at least 24 hours' notice to cancel or reschedule an appointment. This allows us to offer the time slot to other patients in need of care.
No-Show Policy: A fee may be charged for missed appointments without prior notice. The fee is intended to cover the cost of the missed appointment and ensure availability for other patients.
Financial Policies
Insurance: Patients should provide their insurance information at the time of their appointment. We will verify coverage and inform patients of their financial responsibilities.
Co-Payments and Deductibles: Co-payments and deductibles are due at the time of service. Patients are responsible for understanding their insurance benefits and coverage limits.
Self-Pay: Patients without insurance or with high deductible plans are expected to pay for services in full at the time of the visit.
Invoices: Patients will receive a detailed invoice for any services rendered. Payments can be made through our patient portal, by phone, or in person.
Privacy and Confidentiality
Disclosure: Medical information will not be disclosed to third parties without the patient's consent, except as required by law.
Protection: We employ industry-standard security measures to protect patient data. Any breaches of data security will be reported promptly.
Emergency Procedures
During Office Hours: In the event of an emergency during office hours, patients should inform the staff immediately for prompt assistance.
After Hours: For medical emergencies after hours, patients should call 911 or go to the nearest emergency room.
Urgent Issues: If a patient experiences urgent pain or a sudden change in their condition, they should contact our office as soon as possible for guidance on next steps.
Patient Feedback and Complaints
Suggestions: We welcome feedback on how we can improve our services. Patients can provide feedback through our patient portal, by email, or in writing.
Complaints: Complaints should be directed to the office manager. We are committed to addressing concerns promptly and fairly.
Compliance with Policies
Policy Acceptance: By becoming a patient at Pain Treatment MD, you agree to adhere to these policies. Non-compliance may result in discontinuation of care.
Policy Changes: Policies may be updated periodically. Patients will be informed of significant changes and are encouraged to review the policies regularly.
